A message-waiting indicator appears only if voice mail system is integrated with Avaya one-X Agent.
A message-waiting indicator notifies that the voice mailbox contains messages. The message-waiting indicator appears at the top left corner of the top bar. The indicator changes its state when you have an unread voice message in your voice mail system. The following is the voice mail indicators that appear on the top bar:
| Icon | Name | Description |
|---|---|---|
|
No Messages | This icon appears when there are no new messages in the voice mail system. You can also click the blank icon to the voice mail system, if available. |
|
Unread Messages | This icon appears when there is an unread message in the voice mail system. Clicking the icon will connect to the voice mail system, if available. |